Frequently Asked Questions

Find helpful answers to frequently asked questions

When you need information quickly, start here 

Filter by

About Us

For contact information, including phone numbers, email addresses, and online inquiries, please visit our "Contact Us" page. You can also call us at 833-275-2228, or visit us at one of our locations. To find a location click here.

Account Information

Here are the details of the Telephone Banking Setup:

  1. Open Your Account
    • When you open a new account with us, an agreement for Voice Response Unit (VRU) access is automatically created.
  2. Call VRU
  3. Listen to Prompts
    • Pay close attention to the prompts provided during the call.
  4. Select Account Information
    • Press 1 to get account information.
  5. Enter Your Account Number
    • The VRU will prompt you to enter your account number followed by the pound (#) sign.
  6. Specify Account Type
    • Indicate whether your account is a checking or savings account by following the prompts.
  7. Enter Your PIN
    • Enter the default PIN when prompted.
  8. Set a New PIN
    • The VRU will then ask you to create a new PIN.

Once your new PIN is set, you can use the VRU to access your account information anytime.

ATM

Business Checking

Careers

Checking

Christmas Club

Contact Us

Credit Cards

Debit Card

Insurance

Lifetime Plus Checking

Online and Mobile Banking

Zelle®

Brand Update


¹ APY = Annual Percentage Yield.

2 U.S. checking or savings accounts required to use Zelle®. Transactions between enrolled users typically occur in minutes.

Data charges may apply. Check with your mobile phone carrier for details. App Store is a service mark of Apple Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

Android, Google Play and the Google Play logo are trademarks of Google Inc.

Copyright © 2024 Carter Bank & Trust.

All rights reserved. Terms and conditions apply. Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.