Schedule an Appointment
Choose a date and time that works for you!
Switch ACH deposits and withdrawals to Carter Bank in just minutes after opening an account.
Get immediate access to helpful information.

Account-Related Questions

We're here to help! 
Customer Contact Center 833.275.2228
8 a.m. to 5 p.m. Monday – Friday 9 a.m. to 2 p.m. Saturday
or email: [email protected]

CRA Public File & Inquiries

Click the link to find out more!

Debit Card Questions

24 hours a day, 7 days a week

Debit Card Management

For debit card activation, PIN selection, and PIN change, call:
24 hours a day, 7 days a week

Reporting a Lost or Stolen Debit Card 

24 hours a day, 7 days a week

Media Inquiries

Brooks Taylor, Marketing Officer
[email protected]

How can we help you today? 

Please fill out this form and we'll be in touch with you soon. 
*Do not send sensitive or confidential data (account numbers, Social Security numbers, etc.) as emails are not secure.


For contact information, including phone numbers, email addresses, and online inquiries, please visit our "Contact Us" page. You can also call us at (833.275.2228), or visit us at one of our locations. To find a location click here.

Our routing number is 051403957.  The routing number is also called an ABA number or routing transit number. You can find it in the lower left-hand corner of your checks. Financial institutions use routing numbers to send and receive money from other financial institutions. Routing numbers are essential in many transactions that Carter Bank provides such as wire transfers, check ordering and more. You can also locate our routing numbers in the footer and search functions of our website.

Each depositor is insured through the FDIC (Federal Deposit Insurance Corporation) coverage up to $250,000.

Additional services are offered to extend the coverage of deposits beyond $250,000 based on account classification and ownership type.

You may order your checks online herevisit a local branch or contact us. Products that offer free checks must be ordered at a local branch or by contacting us in order for the checks to incur no charge to the customer. Online ordering will charge the customer for the checks.  

Download our mobile app

Stay connected to your accounts when you're on the move.

Carter Bank is a full-service financial institution with locations throughout Virginia and North Carolina.