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FAQs
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Account-Related Questions

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Customer Contact Center 833.275.2228
8 a.m. to 5 p.m. Monday – Friday 9 a.m. to 2 p.m. Saturday
or email: [email protected]

CRA Public File & Inquiries

Click the link to find out more!

Debit Card Questions

800.868.5762
24 hours a day, 7 days a week

Debit Card Management

For debit card activation, PIN selection, and PIN change, call:
800.992.3808
24 hours a day, 7 days a week

Reporting a Lost or Stolen Debit Card 

833.275.2228
24 hours a day, 7 days a week

Media Inquiries

Brooks Taylor, Marketing Officer
276.806.5445
[email protected]

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FAQs

For contact information, including phone numbers, email addresses, and online inquiries, please visit our "Contact Us" page. You can also call us at (833.275.2228), or visit us at one of our locations. To find a location click here.

Our routing number is 051403957.  The routing number is also called an ABA number or routing transit number. You can find it in the lower left-hand corner of your checks. Financial institutions use routing numbers to send and receive money from other financial institutions. Routing numbers are essential in many transactions that Carter Bank provides such as wire transfers, check ordering and more. You can also locate our routing numbers in the footer and search functions of our website.

Each depositor is insured through the FDIC (Federal Deposit Insurance Corporation) coverage up to $250,000.

Additional services are offered to extend the coverage of deposits beyond $250,000 based on account classification and ownership type.

You may order your checks online herevisit a local branch or contact us. Products that offer free checks must be ordered at a local branch or by contacting us in order for the checks to incur no charge to the customer. Online ordering will charge the customer for the checks.  

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Carter Bank is a full-service financial institution with locations throughout Virginia and North Carolina.