Help Videos

Take a few minutes to learn more about Carter Bank services

Short videos offer clear explanations of money management tools and other products 

A little extra knowledge can go a long way

We strive to keep things simple and user-friendly. That includes these helpful how-to videos. Each video explains how to use our most popular services so you can get the most out of them. 

Bill Pay Video
Bill Pay

Want to know how to securely make payments from your Carter Bank & Trust accounts? This video will guide you through how to set up bill pay for your account. You can also get email alerts on upcoming bills, set up automatic payments, view bill history, and more!

Business Cards Video
Business Cards

Congratulations on your new Carter Bank & Trust debit card! This short video will help you acquaint yourself with the security measures built into your debit card to keep your identity and bank account safe.

eStatements Video

Enjoy simple, secure, and convenient access to your financial documents by using eStatements. This video will share Carter Bank & Trust’s commitment to combating identity theft, reducing clutter, and promoting ease of access to your account information with eStatements.

Mobile Banking Video
Mobile Banking

Stay connected to your accounts no matter where you are with the help of mobile banking. This video will show you how to login to our app, review accounts, pay bills, deposit checks, and transfer money with this powerful and secure tool while on the go.

Mobile Deposit Video
Mobile Deposit

Depositing checks into your account using your phone or other mobile devices is made easy with mobile deposit from Carter Bank & Trust. This video will provide step-by-step instructions and best practices for depositing a check into your account, whether you’re at home on the couch or across the country.

Online Banking Video
Online Banking

Discover the convenience of managing your finances with our comprehensive online banking tutorial. Learn how to effortlessly navigate your account, pay bills, and transfer funds with just a few clicks.

Personal Cards Video
Personal Cards

Unlock the full potential of your new debit card with our detailed guide. Learn how to activate, manage, and make secure transactions with ease, anytime and anywhere.

External Transfers Video
TransferNow (External Transfers)

Effortlessly move your money with our TransferNow tutorial. Learn how to initiate, track, and complete transfers securely and quickly, right from your account.

uChoose Rewards Video

Maximize your rewards with our uChoose Rewards guide. Learn how to earn, track, and redeem points effortlessly with your personal debit card for a variety of exciting rewards.

ZelleĀ® Video

Send and receive money seamlessly with our Zelle® tutorial. Learn how to quickly and securely transfer funds to friends and family using just their email or mobile number.

Learn more with our educational video series, MoneyiQ and MoneyiQ for Business.

Here, you’ll find practical videos for all aspects of life!

Download our mobile app

Stay connected to your accounts when you're on the move.

Carter Bank is a full-service financial institution with locations throughout Virginia and North Carolina.