Online and Mobile Banking

Online or from your mobile device – banking is a whole lot easier

Find the tools you need to manage your money the way you want

Do it all online
Transfer money, pay bills, set up account alerts and keep tabs on every Carter Bank account.
Connect by mobile device
Make your smartphone more intelligent by downloading our mobile app to manage money from anywhere.
Add security alerts
Choose from various account-tracking tools that let you know how, when and where your money is accessed.

Mobile App

Download our mobile app to enroll in Online Banking, manage money, pay bills and more, anywhere life takes you. 

Digital Wallet

Connect your Carter Bank debit and credit cards to Apple Pay or Google Pay for quicker, more secure transactions online and in stores. 

Debit Card Management

You'll always know what's happening with your debit card when you create alerts to monitor real-time activity, set rules about card use and much more. 

Mobile Check Deposit

Use our app and your device's camera to deposit your paper checks quickly into your Carter Bank account. 

Bill Pay

Set up recurring or one-time payments and track all your activity in a central location. It's the easiest way to pay and manage your bills. 

Bank Account Alerts

Automated alerts let you know about account activity immediately, helping you manage your money and spot fraud. 

Zelle®

Request or send money quickly, securely and easily using just an email address or U.S. mobile phone number.

Credit Sense

Keep a close eye on your credit score with Credit Sense, a free tool through Online Banking and our mobile app.

eSwitch2Carter

Make the move to Carter Bank seamlessly with eSwitch2Carter. Complete three easy steps and we will take care of everything else.

Managing money just got easier

Juggling everything on your to-do list can be difficult. Manage money at home or on the go by easily checking balances, transferring funds, and more. 

eStatements

Sign up for eStatements within Online Banking so you can monitor activity for all your Carter Bank accounts. You'll receive your statements faster than paper-based statements sent through the mail and reduce your risk of identity theft and lost statements. An email notification lets you know when your eStatement is available each month. 

  • Organize and access current and previous statements
  • Track your monthly activity
  • Print copies of your statements when necessary

Transfers

Moving your money between accounts is simple, fast and secure with Carter online transfer service.

External Transfers with TransferNow is a free service for any inbound transfer, transfers from another financial institution account into your Carter account. Fees will be assessed for excessive transfers and any outbound transfer, transfers from you Carter account to another financial institution account. Please refer to our current fee schedule here. Transfers using the internal transfer feature, which allows transfer of funds between your eligible Carter accounts electronically, are free of charge.

FAQs

For contact information, including phone numbers, email addresses, and online inquiries, please visit our "Contact Us" page. You can also call us at (833.275.2228), or visit us at one of our locations. To find a location click here.

"Carter on the Go," our free online and mobile banking, gives you quick access to your accounts to see your transactions and balances, transfer funds, pay bills, review your credit score and report, and much more. Plus, you can bank from anywhere, anytime with our “Carter on the Go” mobile app. New to online and mobile banking? To enroll, please provide us with your email address and mobile phone number by calling 833.ASK.CBAT or 833.275.2228 or by visiting your local branch. Once we have your information, you may enroll online to get access to online transfers, bill pay, eStatements and more. Need access to your accounts on-the-go? Once you have enrolled in online banking, download the "Carter on the Go" app from the App Store or Google Play to get access to all the convenient features of mobile banking, plus the ability to deposit a check remotely from your mobile device.

Download on the App Store Get it on Google Play

If you have forgotten your online banking password, you may select the "Forgot Password" link on the login page and follow the instructions to reset your password. If you don't know your account number/User ID, please call our Customer Contact Center at 833.ASK.CBAT (833.275.2228) or visit one of our branches for assistance. Please note: If you enter incorrectly your account number/User ID more than three times, your account will be locked for security reasons. Once your account has been locked, you will need to contact us to reset your account.

Business Customers will need to reach out to their local branch office to initiate online and mobile banking. If you are wanting to use the Automated Clearing House (ACH) network or wire services, then our Carter Commercial Center may be your best online banking option. Contact us at 833-275-2228 if you have any questions.

Give your money a workout

Earn higher interest than most traditional savings accounts.


For mobile deposits, $200 will be available for withdrawal the next business day, the remainder available by the second business day. Longer holds could apply.

Online Disclosure Agreement located within the Carter Bank mobile app

Carter Bank is a full-service financial institution with locations throughout Virginia and North Carolina.